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Cancellation and Refund  

Effective Date : [20/07/2023]

Thank you for choosing The Investors Hub for your stock market learning needs. We strive to provide the best experience and resources to our customers. In the event that you need to cancel a purchase and request a refund, please review our Cancellation and Refund Policy below :

Returns and Exchanges :

  1. Eligibility : If you wish to return or exchange a product purchased from The Investors Hub, you may do so within 2 days of the original purchase date. To be eligible for a return or exchange, the product must be in its original condition and packaging, free from any damage or signs of wear.

  2. Initiating a Return or Exchange : To initiate a return or exchange, please contact our support team at [contact@investorshub.com]. Provide your order details, reason for the return/exchange, and any relevant information. Our support team will guide you through the process and provide instructions for the return/exchange.

Refund Processing Time :

  1. Refund Requests : Once your return or exchange request is received and approved, we will process the refund or exchange as soon as possible.

  2. Refund Processing Time : For refunds, please allow 2-4 business days for the refund amount to be credited back to the original payment method. The exact processing time may vary depending on your payment provider's policies.

  3. Exchanges : For exchanges, we will ship the replacement product to you within 2-3 business days after the approval of the exchange request. The delivery time for the exchanged product may vary based on your location.

  4. Non-Refundable Items : Please note that certain items, such as e-books and digital materials, are non-refundable once they have been downloaded or accessed. Additionally, any services rendered, such as live webinars or workshops, may be non-refundable unless explicitly stated otherwise.

  5. Shipping Costs : For returns and exchanges, the shipping costs associated with sending the product back to us are the responsibility of the customer. However, if the return/exchange is due to an error on our part or a defective product, we will cover the return shipping costs.

Cancellation of Purchase : Customers may cancel their purchase of any product or service from The Investors Hub within 24 hours of the original purchase date. To initiate the cancellation, please contact our support team at contact@theinvestorshub24.com or theinvestorshub24@gmail.com with your order details.

 

Thank you for your understanding and cooperation in adhering to our Cancellation and Refund Policy. We aim to provide a seamless and satisfactory experience for all our customers.

If you have any questions or need assistance with a return, exchange, or refund request, please contact our support team at [contact@investorshub.com]. We are here to assist you and ensure your satisfaction with The Investors Hub.

By making a purchase on The Investors Hub and agreeing to the terms of this Cancellation and Refund Policy, you acknowledge and accept the practices outlined above. We appreciate your trust in The Investors Hub for your stock market learning journey.

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